Refund & Cancellation Policy

1. Plans Covered by This Policy

Pixel2Site currently offers paid plans that may include recurring subscriptions and one-time purchases. The applicable price and plan terms are displayed before completing a purchase.

• Pro: a recurring monthly subscription.
• Lifetime: a one-time purchase providing the features and credits specified at the time of purchase.

2. Pro Subscription Cancellation

You may cancel your Pro subscription to prevent future recurring charges.

Cancellation of a subscription does not automatically create a refund for a payment that has already been successfully charged. Access and subscription handling after cancellation may depend on the applicable billing period and subscription status.

If you need assistance with cancellation, contact us athello@pixel2site.com.

3. Lifetime Purchase

The Lifetime plan is a one-time purchase and does not create a recurring subscription charge.

Because the Lifetime plan provides immediate access to digital functionality and credits, refund requests may be subject to review based on whether the service or included credits have already been used.

4. Refund Requests

Refund requests should be submitted as soon as reasonably possible after the relevant transaction.

To request a refund, contact us athello@pixel2site.comand include the email address associated with your Pixel2Site account and the relevant payment or transaction information.

We may review the account, payment status, plan type, usage, credits consumed, and circumstances of the request before making a refund decision, subject to applicable law.

5. Digital Services and Used Credits

Pixel2Site provides digital services that may become available immediately after payment.

Where credits have already been consumed or website generations have already been performed, those completed services may be considered when reviewing a refund request.

This does not limit any refund or consumer rights that cannot be excluded under applicable law.

6. Duplicate or Incorrect Charges

If you believe you were charged more than once for the same purchase or were incorrectly charged, please contact us with the relevant transaction details.

After verifying the transaction, any confirmed duplicate or incorrect charge may be refunded through the applicable payment method or payment provider.

7. Failed Payments

A failed, declined, cancelled, or incomplete payment does not create a successful purchase or subscription entitlement unless Pixel2Site receives confirmation that the payment was completed.

If your bank or payment provider shows a temporary authorization or pending amount after a failed transaction, the release of that amount may depend on the payment provider or issuing bank.

8. Payment Provider Processing

Pixel2Site uses third-party payment providers, including Razorpay, to process payments and subscriptions.

Refund processing may therefore require communication with or processing through the applicable payment provider. The time required for a refund to appear in your account may vary depending on the payment method and provider.

9. Service Issues

If you experience a technical problem that prevents you from accessing a paid feature or receiving the service you purchased, please contact us before requesting a refund where possible.

We may attempt to resolve the issue, restore access, or otherwise provide an appropriate remedy before processing a refund.

10. Non-Refundable Situations

Subject to applicable law, refunds may not be available in circumstances such as:

• A change of mind after substantial use of the paid service.
• Credits or generations have already been substantially used.
• The requested refund is unrelated to an actual payment or billing error.
• The account was suspended or terminated because of a violation of our Terms of Service.

These examples do not override any mandatory refund or consumer protection rights that apply to you.

11. Refund Method and Processing Time

Approved refunds will generally be processed using the original payment method or another appropriate method supported by the applicable payment provider.

The time required for the refunded amount to reach your bank account or payment method may depend on the payment provider, bank, card network, or other financial institution.

12. Changes to This Policy

We may update this Refund and Cancellation Policy from time to time to reflect changes to our services, plans, payment processes, or applicable legal requirements.

The updated version will be published on this page with a revised "Last updated" date.

13. Contact Us

For refund requests, subscription cancellation assistance, or billing questions, contact:

hello@pixel2site.com